Privacy Policy
This Privacy Policy explains how WishKing Casino collects, uses, stores, and protects your personal information when you visit or use our website at wishkingca.com. We are committed to safeguarding your privacy and handling your data in a transparent and lawful manner. This document covers the types of data we collect, the purposes for which we use it, your rights regarding your information, and the measures we take to keep it secure.
Information We Collect
We collect information that you provide directly to us, as well as data that is gathered automatically when you interact with our platform. The categories of personal data we may collect include, but are not limited to, the following.
Personal Information You Provide
When you register an account, make a deposit or withdrawal, or contact our support team, we may ask for details such as your full name, date of birth, email address, residential address, telephone number, and payment method information. We may also require copies of identification documents, such as a driver’s licence or passport, along with proof of address from the last three months, to comply with our Know Your Customer (KYC) and anti-money laundering obligations.
Automatically Collected Information
When you access our website, we may automatically collect certain technical data, including your Internet Protocol (IP) address, browser type and version, operating system, device type, referring URLs, and pages you visit. This information helps us improve our services, diagnose technical issues, and enhance your experience on our site.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your browsing activity. Cookies are small text files stored on your device that allow us to recognise you and remember your preferences. For more details about the types of cookies we use and how you can manage them, please refer to our Cookie Policy section below.
How We Use Your Information
We use the personal data we collect for the following purposes:
- To create and manage your player account
- To process deposits, withdrawals, and other transactions
- To verify your identity and age, as required by law and our responsible gaming policy
- To communicate with you about your account, including transaction confirmations and support inquiries
- To send you information about promotions, bonuses, or new features, where you have given consent
- To analyse usage patterns and improve our website and services
- To detect and prevent fraud, money laundering, and other illegal activities
- To comply with legal and regulatory obligations
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds, as applicable under relevant data protection laws:
- Performance of a contract: Processing necessary to provide you with our services, such as account management and transaction processing
- Legal obligation: Processing required to comply with applicable laws, including anti-money laundering and responsible gaming regulations
- Legitimate interests: Processing for purposes such as fraud prevention, network security, and service improvement, provided your rights do not override these interests
- Consent: Processing for marketing communications, where you have provided your explicit consent
Data Sharing and Third Parties
We may share your personal information with trusted third parties in the following circumstances:
- Payment processors: To facilitate deposits and withdrawals using methods such as Interac, Visa, Mastercard, Skrill, Neteller, bank transfer, and cryptocurrencies
- Identity verification services: To verify your identity and age as part of our KYC procedures
- Regulatory authorities: To comply with legal obligations or respond to lawful requests
- Service providers: Companies that provide hosting, analytics, customer support, or other operational services on our behalf
We require all third parties to handle your data securely and only for the purposes we have specified. We do not sell your personal information to third parties for their own marketing purposes.
Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. For example, account information may be retained for the duration of your account’s activity and for a reasonable period thereafter to comply with legal, tax, or regulatory obligations. After this period, your data will be securely deleted or anonymised.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your data, subject to certain exceptions
- Restriction: Request that we limit the processing of your data
- Portability: Request transfer of your data to another service provider
- Objection: Object to the processing of your data for certain purposes, including direct marketing
To exercise any of these rights, please contact our support team. We will respond to your request within the timeframe required by applicable law.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption, firewalls, secure server infrastructure, and access controls. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookie Policy
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and serve relevant content. The types of cookies we use include:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for website functionality, such as account login and security | Session or persistent as required |
| Performance | Collect anonymised data about how visitors use the site, helping us improve performance | Typically up to 2 years |
| Functionality | Remember your preferences, such as language or region | Up to 1 year |
| Targeting / Advertising | Deliver relevant advertisements and measure campaign effectiveness | Varies, typically up to 30 days |
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information, please contact our support team.
Responsible Gaming and Age Verification
We are committed to promoting responsible gaming and protecting minors. You must be at least 19 years old to use our services, except in Alberta, Manitoba, and Quebec where the minimum age is 18. We verify the age of all players during registration and may request additional documentation. If you or someone you know is experiencing gambling-related harm, we encourage you to use the responsible gaming tools available on our site, such as deposit limits, time-out periods, and self-exclusion options. For further assistance, you can contact organisations such as Gamblers Anonymous or the Canadian Problem Gambling Helpline.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our customer support team, available 24/7 via live chat in English and French. You may also reach us through the contact form on our website. We will endeavour to address your inquiry promptly.